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Compliance & DNC

Outbound calling is regulated. Chatley helps you stay compliant with a required Do Not Call (DNC) attestation and an account-wide DNC list that blocks numbers you must not call. This applies to outbound calls and campaigns.

Compliance flow — accept the DNC attestation to unlock outbound calls; every number is checked against your account-wide Do Not Call list, which is fed by manual entries, CSV uploads, and auto-detected verbal opt-outs; matches are blocked

Step 1 — Accept the DNC attestation​

Before an agent can place outbound calls, you must accept the DNC Compliance Attestation on that agent. You acknowledge that:

  • you are responsible for compliance with the Telephone Consumer Protection Act (TCPA) and all applicable Do Not Call regulations, and
  • you will honour opt-out requests and won't call numbers on the DNC list.

Tick the acknowledgement box and choose Accept & Continue. Until you do, outbound calls are blocked with "DNC Compliance Required."

Step 2 — Manage your Do Not Call list​

The DNC dashboard (in your workspace's Compliance area) is where you manage blocked numbers.

:::warning Account-wide enforcement The DNC list is enforced at the account level — a number opted out in any workspace is blocked across your entire account. :::

Ways numbers get onto the list:

  • Manual add — add a single number with an optional reason.
  • CSV upload — bulk-import numbers to block across your account. Columns: phone_number (required) and reason (optional).
  • Auto-detected opt-outs — when a caller verbally opts out during a call, Chatley can detect it and add the number automatically.

You can search the list, filter by All / Active / Inactive, export it as CSV, and remove a number when appropriate.

What happens on each call​

When an agent is about to dial, the number is checked against the DNC list:

  • Not on the list → the call proceeds.
  • On the list → the call is blocked ("Call Blocked — DNC List"). Remove the number from the list first if calling it is appropriate.

Troubleshooting​

ProblemWhat to check
DNC Compliance RequiredAccept the DNC attestation on the agent before dialing.
Call Blocked — DNC ListThe number is opted out somewhere in your account. Review it in the DNC dashboard.
A number won't unblockRemember enforcement is account-wide — check other workspaces too.

Next steps​

  • Outbound — place calls and run campaigns once compliant.
  • Getting started — the basics of workspaces and agents.