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Booked appointments

Booked appointments brings every appointment your agents schedule — across all your connected calendars — into a single calendar view. Instead of checking Cal.com, Google Calendar, and Calendly separately, you see everything in one place.

Booked appointments — a month/week/day calendar of appointments synced from your connected calendar accounts, with search and the option to create an appointment

Before you begin​

Connect at least one scheduling provider so appointments can appear here:

  • Cal.com, Google Calendar, or Calendly

See Integrations to connect a provider, and Workflows to let an agent book appointments with the Appointment tool.

The calendar​

Open Booked appointments in your workspace to see the calendar. You can:

  • Switch between Month, Week, and Day views.
  • Move between periods to look ahead or back.
  • Search to quickly find a specific appointment.
  • See a summary of your appointment stats for the period in view.

Appointments from all your connected calendars are shown together, so nothing gets missed.

Connected calendar accounts​

A section at the top shows which calendar accounts are connected and feeding appointments into the view. If something looks missing, check that the relevant account is still connected under Integrations.

Create an appointment​

Need to add one yourself? Use New appointment to create a booking manually and have it saved to a connected calendar — handy for appointments that came in by phone or email rather than through an agent.

Tips​

  • Keep your providers connected so the view stays complete and up to date.
  • Use Week or Day view on busy days to see time slots clearly.
  • Let agents book automatically with the Appointment tool in a workflow, then use this page to keep an eye on the schedule.

Next steps​

  • Integrations — connect Cal.com, Google Calendar, or Calendly.
  • Workflows — let agents book appointments during calls.